Terms & Conditions – Sporting Affair t/a www.liverpoolfcmatchbreaks.co.uk
The company is known as Sporting Affair Limited. Company Registration Number 03671734 VAT Registration Number 720 5785 37. Head Office: Lensbury Conference Centre, Broom Rd, Teddington. TW11 9NU. Tel: 0208 943 5378.
This contract is made when you make a booking and we accept it by via a written or email confirmation. All website bookings will be taken that you agree to these conditions.
1 YOUR CONTRACT WITH SPORTING AFFAIR LTD
When booking a Match Break Package, Hospitality or Ticket Package, you agree on behalf of all your party to the terms of these conditions and pay the full amount as stipulated. Similarly, if we have your verbal authority or you have provided instructions to deduct payment from your credit/debit card, it is understood that you are in agreement with these booking conditions. Your contract with us shall be governed by and construed in accordance with the law of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in conjunction with your contract with us. You may however choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are resident in either of these jurisdictions but not to any other law and/or jurisdiction. Please be aware that any Ticket included in any Ticket Experience may be bound by the Terms and Conditions of the Ticket or Event Organiser. Sporting Affair Ltd are not the Event Organiser and all Ticket(s) included with any package are provided under Licence with the Event Organiser/Promoter/Football Club etc.
2 CONFIRMATION OF BOOKING
If your booking is made via our website, you will receive an automated confirmation of your order and confirmation invoice via email. Our website provides 128bit SSL Encrytion to ensure all information given is fully protected. Whilst every measure is in place to ensure that the availability reflects accurately online, in the unlikely event of system failure or in the event that a problem arises, Sporting Affair Ltd will make every attempt to resolve any issues or provide comparable alternatives wherever possible. In the unlikely event of any problem with an online order, Sporting Affair Ltd will contact you at the earliest opportunity. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process. We also reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently.
The balance of your booking must be paid in full unless otherwise agreed.If you do not pay by the stipulated date, we reserve the right to cancel your Ticket Package/ Match Break /Experience.
4 IF YOU MAKE ANY CHANGES
Please check the details of your booking carefully on receipt of your confirmation. Any material amendments made by you within 4 weeks of event date/commencement of arrangements made on your behalf may be treated as a cancellation and the appropriate charges made (see section 5).
5 IF YOU CANCEL YOUR BOOKING
If you wish to cancel your booking for all or any member(s) of your party, you must notify us in writing immediately. The following cancellation charges apply and are set out below:
Period before Event/Arrival/Date within which written cancellation is received
The date on which you notify us
More than 60 days
Loss of Deposit or 50% of Package cost
59 to 29 days (inclusive)
75% of Package cost
28 days or less
100% of Package cost
5A PANDEMIC UPDATE
There may be an occasion where a match/fixture/event will need to be rescheduled for reasons beyond our control. In this instance, the booking will automatically transfer to the new date.
Due to Government guidance or law fixtures/matches maybe required to be played behind closed doors or reduced attendance measures may be put in place by the event organiser instead of full stadium capacity – in these scenarios – we have the right to cancel your booking and offer a full refund.
We will not accept responsibility for failure of any transport or travel arrangements that have not been arranged and booked by Sporting Affair Ltd. We advise all clients to purchase separate Travel/Event Insurance to cover the duration of their booking/stay.
6 OTHER ITEMS
You are responsible for ensuring that you adhere to instructions provided by Sporting Affair Ltd in respect to check-in times/arrival/departure points if applicable. Sporting Affair Ltd cannot be liable for any loss or expense suffered by clients because of their late arrival or failure to adhere to procedure provided in accordance with check-in/arrival instructions if applicable.
7 ADMITTANCE AND BEHAVIOUR
Where you book an event ticket, admission to the event is controlled by the event organiser, venue officials or, in some instances, the police. Where you book an event with us, our responsibility is limited to the provision of a ticket. We cannot guarantee admission to the event.
You are required to behave in a manner that is acceptable for the event. If you or others fail to behave reasonably, this may result in you being denied entry to the venue or being ejected from the venue. Such circumstances are beyond our control and responsibility.
The unauthorised use of photographic and recording equipment is prohibited. Any photos, videos and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs (except guide dogs) and a patron’s own food and drink may also be prohibited (please check with the venue). You and other ticket holders consent to filming and sound recording as members of the audience.
8 CHANGES MADE BY SPORTING AFFAIR LTD
It is possible that circumstances may arise which make changes to the advertised Package. Should this be a fundamental change to the Ticket Type, Date, we will do our very best to offer you an alternative package. In the event that this is not acceptable, a full refund will apply.
Material Alteration to your Package. If an event is materially altered, you will be offered an option to either reconfirm your order for the altered event or to claim a refund within such time as specified by us. Failure to inform us within 7 days of being advised on any change may result in your order being reconfirmed for the altered event and you will not be entitled to claim a refund. A ‘material alteration’ is a change which, in our and the Event Organisers reasonable opinion, makes the Event materially different to the Event that purchasers of Ticket Package/Experiences, taken generally, could reasonably expect.
Important note: Compensation payments do not apply to changes caused by reason of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, flood, technical problems to transport, closure or congestion of airports and ports, cancellation changes of schedules by schedule airlines /trains concert/event cancellation and similar events beyond our control. Any travel or arrangements not booked by Sporting Affair Ltd are outside our control even if they were to affect your booking arrangements with Sporting Affair Ltd
9 WHAT HAPPENS TO COMPLAINTS
We do try to ensure that your experience with us is as enjoyable as possible. However, very occasionally problems do occur. In this instance we would ask you to contact our out of hours telephone number which is available before, during and after the event and also outside of office hours. If the matter cannot be resolved you should contact Sporting Affair Ltd by telephone or email as soon as possible and no later than 21 days after the event. You will be asked to put your complaint in writing, including your original booking number and all relevant information. Please email email@example.com.
Please note; We will not accept liability in respect of claims that we receive later than 21 days after the date you attended the show/event.
10 SPECIAL REQUESTS
We will take note of any special requests made at time of booking and will look where possible to assist. We regret that we cannot guarantee any requests will be possible.
CLIENTS WITH DISABILITY
Please ensure that we are advised of any party members with Disability at time of booking or as soon after as possible as special arrangements may have to be made. Whilst we will do our best to assist, in some cases hotels and venues may not be conducive to clients with Disability. In the event that we are unable to accommodate any special needs, a full refund will apply, subject to being advised of any special requirements at time of booking. Carers will normally be required to pay for tickets.
11 EVENT DATE CHANGES / RESCHEDULING
For reasons out of our control, some events may need to be rescheduled. In these scenarios the booking will automatically transfer to the new date.
Premier League fixtures are subject to date change. This can be due to a number of circumstances including TV Scheduling and cup competition clashes. The Premier League normally announce confirmed match dates and times usually no later than 6 weeks prior to the fixture date. We recommend you keep up to date with changes by checking Premier League Fixtures & Live Matches on TV Season 2023/24
Should the date or kick off time change for the fixture you have booked we will contact you by email with your options.
Please note the following prior to booking:
If a fixture date change is less than 36 hours for example from a Saturday to a Sunday, or the kick off time changes but the date remains the same, we can if requested change the date of your hotel stay to suit your requirements. This will be subject to us receiving an email confirmation of any changes within 7 days following email notification of the changes from ourselves. If we don’t hear from you, we’ll keep the booking the same.
If a fixture date changes by more than 36 hours for example from a Saturday to a Monday you have the option of changing the date of your hotel stay without any charge or alternatively cancelling your booking and receiving a credit note which can be used against a future booking within two years. This will be subject to us receiving and email confirmation of any changes within 7 days following email notification of the changes from ourselves. If we don’t hear from you, we’ll keep the booking the same.
If we receive email notification outside of the 7 days of any changes our normal terms and conditions will apply again.
12 PRICE CHANGES
We always endeavour to ensure that prices quoted on our website are accurate. Should any subsequent additions to your booking take place, subject to availability, any additional services or ticket additions may reflect the new selling price..
13 RE SALE OF YOUR PACKAGE
You may not resell or transfer your Package without written permission from Sporting Affair Ltd. Any resale or transfer (or attempted resale or transfer) is grounds for cancellation without refund or other compensation. Should you wish to transfer your package please email firstname.lastname@example.org
14 PACKAGE DESCRIPTIONS
All information displayed on our company website(s) is done so in good faith – Sporting Affair Ltd cannot be held responsible for any inaccuracies
15 PRIVACY AND DATA PROTECTION POLICY
Sporting Affair Ltd only collects personal information about you (for example your name, address, telephone number, email address) but never credit/debit/payment card details during any on-line transaction and only when you specifically provide us with such information, on a voluntary basis, for example when purchasing or enquiring about event tickets, packages online. Any personal information Sporting Affair Ltd collect via our website will never be released or sold to any companies or individuals.
We will not share your personal information for marketing or any other purposes without your consent, unless where required by law. If you have registered your interest to subscribe to Sporting Affair Ltd Newsletter and thereby given your consent, you will receive Event News and New Releases periodically but normally no more than one per week or only when a specific New Event is Announced to ensure you don’t miss out on any Pre-Sale or On-Sale dates and times! (You can of course unsubscribe at any time) As Sporting Affair Ltd act as Officially Appointed Agents for Event Organisers, in some instances your email address may be required to ensure you receive the best and up to date event information in respect to the forthcoming Match/Event/Show or other related information. (You can of course unsubscribe at any time) In some cases your Name and Address information is required by the Promoter/Event/Match Organiser for Security and Ticket Entry validation purposes and purely on an event by event basis only. Full compliance of Data Protection is in place at all times.
Sporting Affair Ltd takes the security of your personal data extremely seriously and abides by the updated General Data Protection Regulation (GDPR) effective from 25th May 2018 and which supersedes the previous Data Protection Act 1998. Please see below how we handle your personal data and what rights you have.
What personal data is collected;
Personal data that you provide is likely to include but is not limited to:-
- Name(s) including those as detailed in your booking
- Age/DOB (where applicable)
- Postal Address
- Email Address
- Phone Number(s)
- IP Address (if booking on-line) this does not identify you personally
Any personal data provided by you or others in your booking is solely used in connection with your booking with us and this information is given freely by you or on behalf of others in your booking, by telephone or when booking on-line via our website, email or fax. You may also choose to subscribe to our newsletter, which you can always unsubscribe from at any time, by selecting unsubscribe. You may also receive news alerts if you have subscribed to our social media options, including for example Facebook, Twitter, Instagram, LinkedIn, Google+, Pinterest, Our Blog.
Storage of personal data
We store your personal information securely and may be held on our systems for up to 15 years, however, you can request that we delete your records at any time. If you have subscribed to our newsletter, we save your contact details until further notice. You can at any time, unsubscribe by selecting “unsubscribe” at the bottom of the newsletter or by emailing unsubscribe or by writing to us at the address below. Your contact details will be then deleted.
In some cases, we may need to store data for longer periods when required by law (e.g. accounting law) or, for example, complaints.
Who may be processing personal data
Your personal information is processed by our trained staff, our website system services and related administrative services, including PCI Compliant payment processing companies on our behalf with whom we have contract agreements for the protection of personal data .
Elements of your personal data may also be processed within the industry, such as venues, hotels/accommodation providers and transportation companies. This will only be as required, to fulfil our obligations to you, relating to the relevant elements of the services you require, in conjunction with the Ticket/Event Experience you have booked with us. As Club Sport Ltd act as appointed agents on an Official Basis, for Artist(s), Artist or Event Management and their Promoters, we may be required to share your data in respect to Ticket Validation and they may subsequently contact you to provide additional information concerning the Event or Show or to provide information relating to the security of the Event or Show and Artist/Event News – You can unsubscribe at any time from any information they provide.
Your rights to information about you
You have the right, at any time, to withdraw your consent to processing the information you have provided to us.
This means that you can also request rectification or deletion of your personal information. Such a request is to be made in writing to us. Your data will then be corrected or deleted as soon as possible and within a month of your request. If you have a current Ticket/Event Experience or Package booking that has yet to take place or has completed, your data on your request will be deleted as soon as is possible to do or within one month after completion of the Ticket/Event Experience or Package unless otherwise required by law.
You can access your booking at any time using CUSTOMER LOGIN with your password and email to view your personal information we store about you and your booking(s) with us. You can also contact us with the request to have access to the registered information we have about you, which we will provide as soon as is possible and within a month of any request.
We take the security of your personal information very seriously. Consequently, we use 128-bit Secure Socket Layer (SSL) encryption for all your transactions with Sporting Affair Ltd. This system encrypts all your personal information
Security Measures – PCI Compliant
We take the security of your personal information very seriously. Consequently we use 128 bit Secure Socket Layer (SSL) encryption for all your transactions with Sporting Affair Ltd . This system encrypts all your personal information and all Debit/Credit Card/PayPal payments are transacted by SAGEPAY company which is fully PCI compliant so that no card data is stored or can be read or intercepted by a malicious third party.
16 Please note that we may revise and amend these Terms from time to time and post the new version of such Terms on the website. By continuing to use the website, you signify your agreement to be bound by the amended Terms. These Terms shall be governed by English Law and all parties agree to be subject to the exclusive jurisdiction of the English courts.